Need help?
Pick a topic. If your answer isn’t there, write to us.
Rides temporarily unavailable in Kinshasa.
The app can still be downloaded, but no ride can be completed at the moment. We will update this page as soon as rides resume.
Riders
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How do I book a ride?
Open the app, enter your destination, pick Eco, Confort or Moto, then confirm. The estimate appears before you confirm.
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How do I follow my driver?
Once your ride is accepted, the app shows the driver and their position on the map.
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I left something in the vehicle.
Write to us with the date, time and route of the ride.
Payment
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How do I pay?
In cash, straight to the driver, at the end of the ride.
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Can I pay with mobile money or a card?
Not for now. Only cash is accepted.
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Why does the final amount differ from the estimate?
The estimate is calculated before departure. The final amount is calculated at drop-off and can differ from it, sometimes significantly. If in doubt, write to us with the date and route of the ride.
Account
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How do I create an account?
Download the app, then follow the sign-up steps.
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I can’t sign in.
Check your internet connection and the number you entered, then try again. If it keeps happening, write to us.
Drivers
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How do I become a driver?
Everything is on the Drive page: conditions, documents and how to apply.
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Where can I download YowaGo Pro?
YowaGo Pro isn’t released yet. The app can’t be downloaded.
Safety
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What should I do if something goes wrong during a ride?
If you are in danger, call the emergency services directly: the app does not alert the YowaGo team. Then write to us on WhatsApp or by email.
General
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Where is YowaGo offered?
In Kinshasa only.
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Why is the app called Tshiakani VTC in the stores?
YowaGo is the service’s new name. The app is still called Tshiakani VTC, in the stores and once installed, during the transition.
Delete your account
Deleting your account from the app is not available for now.
To request the deletion of your account and its data, write to support@yowago.net and include the phone number linked to your account.
Contact us
If your question is about a ride, include its date, time and route.
The in-app assistance chat is not monitored for now: please write to us on WhatsApp or by email instead.
These channels are not monitored around the clock: we reply as soon as we can.